Brilliant dealer, I hope to have all my cars from this dealer for the foreseeable future. Treated like friends. Great service and after sales. Great team. currently have mine and wife's car from here. Thank you guys
I think this company is absolutely appauling, it doesnt even deserve 1 star. they falsely sold me a car, stating it had Bluetooth, cruise control and 1 previous owner, turns out on the log book there was already 2 previous, by this time the warranty of handing the car back was over. Yes maybe I should of looked into it more but how can you advertise something that isnt on there, it was also on the paperwork but they told me there was nothing that could be done. there was no Bluetooth or cruise control, the man selling it to me didnt let me look around the car either. They told me after serveral visits theyd sort the Bluetooth out but never did. I had a service which took from 10am- 6pm and they didnt supply me with a courtesy car, the customer service was dreadful, every time I asked how long it would be, they told me half an hour, but I still ended up waiting hours after that. They were rude and joking around at the fact I had been there all day. In the last year I have gone there requently to tell them I can not afford the car and theyve either told me to ring someone as they cant do anything or to do things that are against the law to make the car worth what was left on the outstanding debt, eg. Burning the car out. Each time I went there they did not want to help me out and turned me away. They encouraged me to get a bank loan out to pay the car off but Id also have to take out another car on finance from their company . I think it is disgusting. I will not be recommending these people, they dont care about their costumers, and would quite happily screw you over. Luckily I am now out of this debt no thanks to them, also if you are young looking for a car do not go there!
Got my new car today...James very helpful from greeting me last week...talking about my car ..paper work all done...defiantly recommend cookes great service with a smile..thank you so much
Very very poor customer service. They are fine when the car is working OK, but when it breaks down and is still in warranty they really are unhelpful, small-minded, bitter and petty. Go elsewhere is my advice. Ended up going to another dealership who, when I said why we weren't going to Cokes as we normally do, said that this came as no surprise to them as they had picked up a lot of customers because of poor customer service from Cokes. Because of the way we were treated, because of the way they spoke to us, because they were so unhelpful we will never use them again.
Excellent service. Would highly recommend
Cookes of Fakenham - Vindis is a UK Car Dealer based in Fakenham, East of England. Cookes of Fakenham - Vindis is located at Norwich Rd, Fakenham NR21 8SL, UK.
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